Member of Facebook’s supervisory board calls for more transparency
“The Facebook team treats individuals like users, not customers, so there’s no kind of customer service,” Nossel said Sunday on CNN’s “Trusted Sources”. “I don’t want Facebook to just delete content without any explanation. I want people to have recourse if they think their ability to express themselves has been unduly impaired.”
The Supervisory Board is Facebook’s effort to bring in outside expertise to oversee platform content moderation decisions. There are 20 board members with backgrounds ranging from law and human rights to journalism.
The board rules on cases of controversial content being left or deleted, but those cases are only “the tip of the iceberg” when it comes to monitoring Facebook, Nossel said.
“They didn’t want to carry the full weight of responsibility for big issues like ‘Should Donald Trump be allowed on the platform’,” Nossel said. “I think they are very ambivalent about the regulations.”
The internal documents were provided by whistleblower Frances Haugen and were obtained by 17 news outlets, including CNN.
“They have to do more to tackle the hate, the vitriol, the bullying on the platform and we see that coming out in spades through all of these different revelations,” Nossel said.