Pimpri-Chinchwad Municipal Corporation to settle public grievances in 6 hours
In six hours, the Municipality of Pimpri-Chinchwad will settle the grievances of the citizens concerning the civic services. The city administration headed by Rajesh Patil has launched “Whatsapp Chatbot” which promises to help citizens resolve their grievances on the same day.
The installation was launched on Wednesday, and by the next day the PCMC had received no less than 552 complaints, of which 502 were resolved by the evening, officers said.
Additional Municipal Commissioner Vikas Dhakane told The Indian Express, “PCMC has become the second municipal corporation in Maharashtra to launch the Whatsapp Chatbot using artificial intelligence. It will deal with complaints from the public related to the civic services offered by the municipal corporation.
Dhakane said the WhatsApp Chatbot will handle complaints related to waste collection, public toilets, sewage accumulation, construction debris, litter in public places and waste incineration.
PCMC IT Department Head, Neelkanth Poman, said residents can access the facility on their mobile phones using the Whatsapp number 8888006666. “They must first register the number on their mobile phone. Then all they need to do is type ‘menu’ to register their complaints about civic services after providing their name, address and location,” he said. The facility is available in English and Marathi.
Dhakane said the administration would try to resolve complaints within six fixed hours. “Initially, we expect to resolve complaints within six hours. In the next few days, we will solve them in just two hours,” he said.
It is well known that obtaining information from government offices is a laborious task involving repeated visits, long queues, lack of uniformity in the answers obtained and referrals from one office to another. . “Hence the need for a mechanism that would provide information to a community regarding the services and facilities provided by the municipality and also save administration time in responding to queries.”
Poman said the facility was created to overcome communication barriers between the public and society and provide facilities for residents to register their grievances.
“The total number of complaints received via Chatbot after the launch of the installation is 552 and we have resolved 503 complaints and another 49 are in the process of being resolved. Complaints are handled during the day. If they arrive late in the day , the complaints will be fixed the next day,” Poman said.