Spanish-language WhatsApp moderators allege pay discrimination
More than 100 outsourced Spanish-speaking moderators and customer service reps for WhatsApp say their contracted company Accenture denied them equal pay to other multilingual colleagues in the same building. A group of entrepreneurs from Austin, TX and Dublin, Ireland, claim that although Accenture hired them to respond to reports in Spanish all day, they are told they are not entitled to the $ 2 an hour bonus offered to Arabic speakers. or Portuguese speakers.
Moderators and customer service reps report receiving a base salary of $ 16.50 per hour. Content moderators at WhatsApp’s parent company, Facebook, have repeatedly said in media interviews and one A $ 52 million lawsuit that work can cause PTSD. While WhatsApp is a messaging service, moderators review private content that users report, such as child pornography. A Jobs by Accenture at an Austin, Texas site, specifically solicits bilingual Spanish / English speakers and includes the disclaimer: “In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. »The base salary is not indicated.
Facebook contractors are already part of the Facebook worker subclass, winning much less than its employees. (Cable reported that in 2018, the median salary of a Facebook employee was around $ 228,651, which is over $ 100 an hour.)
“For several years now, Accenture, Facebook and Whatsapp have denied equal treatment and pay to Spanish-speaking agency workers,” reads the letter sent internally to the CEOs of WhatsApp, Facebook and Accenture. “Accenture managers and human resources representatives in Austin, TX have not only ignored complaints of discrimination for several years now, but they have also been actively engaged in ensuring that this blatant injustice is not recognized. neither processed. The workers have asked for back wages to cover the missed bonus, dating back to when they were hired.
As of this writing, someone familiar with the case told Gizmodo that the letter had 100 signatures. They say about 500 Spanish-speaking moderators and customer service reps work at the Austin office.
WhatsApp, Accenture and Facebook were not immediately available for comment. We will update the post when we hear. You can read the letter in full here:
Letter of request for equal pay
Mark Zuckerberg (CEO, Facebook)
Will Cathcart (CEO, Whatsapp)
Julie Sweet (CEO, Accenture)
John Arnold (Accenture / Whatsapp Project Manager)
Melody Carson (Accenture / Whatsapp Project Manager)
Dear Mr. Zuckerberg, Mr. Cathcart, Mrs. Sweet, Mr. Arnold, Mrs. Carson:
We are agency workers, Facebook employees and public supporters around the world.
We, the undersigned, have serious problems with Accenture’s approach to our concerns about the widespread discrimination that takes place among agency worker teams in Austin, Texas and Dublin, Ireland.
Agency workers are at the heart of Facebook and Accenture’s business models. Temporary workers are essential to the health and safety of its multiple platforms, projects and products. And yet companies treat agency workers unfairly and with utter contempt.
Today we are writing to demand change.
For several years now, Accenture, Facebook and Whatsapp have denied equal treatment and pay to Spanish-speaking temporary workers.
It is an insult for companies like Facebook and Accenture to publicly defend diversity, yet not pass it on to their own employees.
Accenture’s directors and human resources representatives in Austin, TX have not only ignored complaints of discrimination for several years now, but they have also been actively engaged in ensuring that this blatant injustice is neither recognized nor corrected.
We say that this blatant act of racism and discrimination against its own core workers must end now.
We demand that the hourly language bonus offered to bilingual hires of all languages ALSO be offered to the Spanish language.
This includes all Spanish speaking positions within our teams:
Agents, PME Sr, PME, QA Sr, QA, QA Jr, Trainers, TLA, TL, Sr TL, etc. (hereinafter referred to as Spanish language workers).
We also require that all Spanish speaking workers receive retroactive payment for the language bonus they have missed since their hire date to be paid immediately.
We look forward to your public response.
Very sincerely yours,
Accenture workers, Facebook and our supporters.