The email and messaging of a fired Better.com employee was cut so quickly after Zoom’s infamous dismissal that he had to question his colleagues via Facebook
- A former Better.com employee said the company removed access to his work email shortly after firing him.
- He told CNN he should message colleagues on Facebook asking for details of the mass shootings.
- âIt was a surreal moment,â said Christian Chapman, a former underwriter.
One of the Better.com employees fired on a Zoom call said he had to message his colleagues on his personal social media to ask them about the mass layoff because the company had already gained access to their business email and messaging.
In a three-minute call, Better.com CEO Vishal Garg told 900 employees last Wednesday that they were being made redundant, “effective immediately.”
Christian Chapman, a former underwriter at the digital mortgage company, told CNN that after the call he started texting his colleagues at the company’s Slack channels asking them what was going on when his screens turned black.
He told CNN that he lost access to his business computer, phone, email and email.
Chapman said he had to turn to Facebook Messenger to contact his colleagues.
The closure had other effects as well. During the call, Garg said the company’s HR would send follow-up emails to the laid-off staff. But Chapman said that because he lost access to his company’s email, he had to wait hours for it to be sent to his personal email.
Chapman, who is the sole supplier to a family with five children, told CNN he did not expect Garg to announce layoffs on the call.
âIt was a surreal moment,â he said. “It was one of those things that you didn’t believe was going to happen.”
âMy heart just sank,â Chapman told the BBC. âIt was very hardâ¦ It was excruciating,â he said, adding that he had had a positive performance review call with his manager on the morning of the layoffs announcement.
Chapman told CNN he had worked in the mortgage business for almost 20 years and had been fired by three other mortgage companies in the past, but said none of the layoffs were so “obtuse and impartial” than at Better.com.
In a leaked video shared with Insider, Garg told staff remaining in a live meeting just half an hour after the layoffs that he was trying to create “Better 2.0,” with a “leaner workforce. , meaner and hungrier â.
The company hired the “wrong people” and lost $ 100 million in the previous quarter, he said.
âWe should have done what we did today three months ago,â Garg added.
Garg told the laid-off staff that this was the second time in his career that he had to make an announcement like this.
Garg also said that “at least 250” laid-off staff robbed the company by working just two hours a day, Fortune first reported.
Garg told Fortune that company management looked at productivity data to help determine which staff to lay off, including the number of answered, missed and placed phone calls, as well as attendance at meetings with customers. .
Even before the shock of the massive layoffs, Garg’s management style had come under heavy scrutiny. The Daily Beast reported in August that Garg had previously threatened to burn his business partner alive, while Forbes reported in 2020 that he had told staff they were “stupid dolphins.”
Since the mass layoffs were announced, top marketing, public relations and communications executives at Better have resigned, Insider reported.
Better.com did not respond to CNN’s request for comment and did not immediately respond to an after-hours request from Insider for comment.
Do you work at Better? Do you have a story to share about working there or a glimpse of his layoffs? Contact reporter Alex Nicoll through the Signal encrypted messaging app at +1 (646) 768-4772 using a non-work phone, email [emailÂ protected], or Twitter DM at @AlexONicoll.