What does “This person is not available on Messenger” mean?
Facebook isn’t always transparent about its apps and why Facebook isn’t working properly. For example, if you receive the message “This person is not available on Messenger”, you can contact the Facebook support center just to be informed that you cannot send messages to this person. This is not helpful at all and it is already clear from the message itself.
You need to understand why this is happening and how you can fix it. In this article, we will give you the most common causes of this Messenger error and show you how to fix it.
Why do you get the error “This person is not available on Messenger”
There are several reasons why you receive the message “This person is not available on Messenger” when you try to contact someone from the sidebar of your friends list. It could be that the person blocked you, but it could also mean a lot of different things. Do not rush to a conclusion and investigate the real reason behind this message.
Here are all the possible causes of the “this person is not available on messenger” error message:
1. The person blocked you.
2. You blocked this person.
3. The person has deactivated their account.
4. Facebook has suspended this person’s account.
5. The profile is set to private.
6. The person has deleted their account.
7. The person does not have a messaging app installed on their phone.
How to fix “This person is not available on Messenger” error?
Sometimes social media platforms go down (Hey! It happens), and all you have to do is wait a bit and try to message your friend later. But if the problem persists, you can take steps to fix it. First, you need to find out the real cause of the message “This person is not available on Messenger”.
1. You are blocked
It is possible that the person you are trying to contact has simply blocked you. They have the option to block you on Facebook, or only on Messenger. To find out if this is the case, you need to look for signs. Can you invite this person to a group? Can you see their profile picture? Can you see their messages? Can you see their profile after searching for them by name? Do you still have them in your friends list?
If all the answers to the questions are “No”, it could very well be that the person has blocked you on Facebook. However, you may still be able to see the person’s profile and messages, but still not be able to message them. This means that you have been blocked only on Messenger. Try other ways to contact your friend who blocked you, such as phone or email, and ask them to unblock you.
2. You blocked someone else
Hey, it can happen. You may have accidentally blocked the friend you are trying to contact. Or it could be that you did it a long time ago and can’t remember. Don’t worry, you can check if this is the case and simply unblock your friend so you can message them.
To check if you’ve blocked someone on Desktop:
1. Open Facebook
2. Click the down arrow in the upper right corner of the screen.
3. Go to Settings and Privacy.
4. Click Settings.
5. Select Blocking.
6. Find the Block usersand select Edit.
7. Here you will see a list of blocked people. Just click on the Unlock button if you find your friend on this block list.
To check if you’ve blocked someone on a mobile device:
1. Click on the hamburger menu. Its location will depend on whether you are using an iPhone or Android.
2. Choose Settings and Privacy displayed as a gear icon, then navigate to Audience & Visibility.
3. Go to Blocking section and here you will see all the Facebook users you have blocked.
4. If you find your friend on this list, just click on the Unlock option next to its name, then again Unlock to confirm it.
3. Your friend deactivated their Messenger account
If you’ve made sure you’re not blocking a friend you’re trying to message, they might just have disabled their account for security or personal reasons. If so, you will receive the Messenger error: “This person is not available on Messenger”.
If your friend has deactivated their Facebook or Messenger account, you should still be able to find their name in your friends list. You can search for the user profile or the person’s name, view their profile picture, and even open the messenger to enter them.
When your friend reactivates their Facebook profile, you will no longer receive the notification that they are unavailable and you will be able to chat again.
4. What if Facebook suspends your friend’s account?
Facebook routinely suspends and deactivates accounts that have somehow violated its terms and guidelines. Your friend’s account may have been temporarily suspended.
In some extreme cases, Facebook can even permanently ban accounts. The timing of the suspension always depends on the seriousness of the violation a person is committing. If this is the case for the friend you are trying to message, there is nothing you can do about it. If you can, try to contact them by email or phone.
5. Your friend deleted their account
If you suspect that your friend has decided to permanently delete their Facebook account, there is a way to check it and it’s very simple. If you type their name into a search bar and it doesn’t show up, chances are they’ve deleted their account.
You can also try asking your mutual friends if they can see this person in their friends list. You can even try to send a message from your friend’s Facebook profile, and if he also receives the message “This person is not available on Messenger”, it is a clear sign that your friend has deleted his account.
Other possible fixes for “This person is not available on Messenger” notification
1. Try updating your app
If you are using the Messenger app on your smartphone, you might get the notification just because your app is outdated or there is some other messaging issue going on. Try updating and see if that fixes the problem.
2. Use the web version
Sometimes the Messenger app can just get stuck even though it is up to date. Instead, try to open Facebook in the web browser and contact your friend from there.
If you can contact your friend through the web version of Facebook without any problem, but you keep getting the error notification in the app, just uninstall and reinstall the messenger from the app store.
3. Get a better internet connection
Your Facebook Messenger app may not work properly if your internet connection is poor. Try switching the network to a high-speed network and see if that makes a difference.
4. Contact the Facebook support team
If none of the suggested fixes work and you continue to receive the “This person is not available on Messenger” notification, you will have no choice but to contact Facebook Support.
The Facebook app is prone to glitches and bugs, although Facebook developers try their best to keep it running smoothly. Contact them using their primary email address: [email protected] and explain your issue in detail. They will get back to you with probable solutions and continue to work with you to resolve any issues you may be having with Facebook Messenger.