WhatsApp banned over 20 lakh Indian accounts in August, compliance report shows
WhatsApp banned more than 20 Indian lakh accounts in August, while the popular messaging platform received 420 grievance reports during the month, according to its monthly compliance report.
The latest report released on Tuesday showed that the Facebook-owned messaging app banned 20.7 million Indian accounts in August. An Indian account is identified with a code +91 before the phone number, he added.
Previously, WhatsApp said that over 95% of bans were due to unauthorized use of automated or bulk (spam) messages. The global average number of accounts that WhatsApp bans to prevent abuse on its platform is around 8 million accounts per month.
WhatsApp, in its August monthly compliance report, said it received 420 user reports covering account support (105), call ban (222), other media (34), product support (42) and security (17) in August. During this period, 41 accounts were “processed,” the report adds.
WhatsApp explained that “Activated Accounts” refers to reports in which corrective action has been taken based on the report. Taking action means either banning an account or restoring an account previously banned as a result of the complaint.
In addition, reports may have been reviewed but not included as “Actuated” for many reasons, including the user needing assistance accessing their account or using certain features, the restore requested by the user. ‘a banned account and the request is denied, or if the reported account does not violate the laws of India or the WhatsApp Terms of Service.
Over 30 Indian lakh accounts were banned by WhatsApp, while 594 grievance reports were received by the messaging platform between June 16 and July 31.
The new IT rules – which came into effect on May 26 – require large digital platforms (with more than 5 million users) to publish compliance reports every month, listing details of complaints received and actions taken.
Previously, WhatsApp had pointed out that being an end-to-end encrypted platform, it had no visibility into the content of messages. In addition to account behavioral signals, it relies on available unencrypted information, including user reports, profile photos, group photos, and descriptions, as well as advanced AI tools and resources to detect and prevent abuse on his platform, he said.
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